Dear Residents and Absentee Homeowners,
I will be out of the office and not available for work from September 18th to September 29th so that I can have a medical procedure and recovery downtime. I am scheduled to work from home from October 2nd to October 6th but may be able to return to the office depending on how my recovery is going.
In the interim, Maria Bowyer our Covenants Inspector will be at the On-Site Office or on the property conducting inspections, during my absence during the following times.
Monday, Thursday, and Friday 9:00 am to 1:00 pm
Tuesday and Wednesday 1:00 pm to 5:00 pm
The following protocol is requested for your inquiries:
First Option: Call FirstService Customer Service at 703.385.1133. They will answer your questions or create a ticket and then send it to the appropriate individual to assist you further, with the goal of contacting you within 24 hours.
Second Option: Send an email to Maria.Bowyer@fsresidential.com . Maria will contact you as soon as possible to discuss your request.
Third Option: Call the onsite desk phone at 703.493.8585. If Maria is there, she will answer the phone, however, there is no answering machine at this number (the first option will document the call and forward it).
Randy Kline
Community Manager
FirstService Residential